Delivery FAQs

Which countries do you deliver to?

We only deliver to addresses in the United Kingdom of Great Britain and Northern Ireland. For the avoidance of doubt, we do not deliver to PO Boxes. We do deliver to the Channel Islands, Isle of Man and the Scilly Isles, however customers should expect slightly longer delivery times to these areas. 

Unfortunately, at this time our couriers are unable to ship to British Forces addresses (ie. BF1 post codes).

We reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address. If this affects an order you place, we will notify you as soon as possible.

Can I have my parcel redirected to a different address?

For your security once you have checked out we are unable able to change the address on your order. If you're not in when a delivery is attempted, our courier will leave a card advising how to arrange a re-delivery or how you can collect your parcel.

What does our order status mean?

Order Received - We have received your order but it hasn’t been processed yet.

Order Processing - Your order is being processed by our warehouse. 

Order Complete - We have completed your order. Once the courier has collected it, you will receive confirmation from them directly.

Can I track my order?

We work closely with our delivery partners to deliver your parcel safely and to allow you to take delivery of your goods in a way that suits you.

If you have any queries on the progress of your order, please use the Contact Us page to speak to our Customer Service team. 

What if I am not in when you make a delivery?

We will keep you updated on the date and time of your delivery via email.

If you are not in when delivery is attempted, the carrier may attempt to leave the parcel with a neighbour. A card should be provided to advise if a delivery attempt has been made. Alternatively, you can amend the delivery instructions by following the information provided by the carrier. 

My order has been damaged on delivery, what should I do?

If your order has been damaged in transit, please use the Contact Us page to speak to Customer Services where one of the team will be happy to help.

Missing, incomplete or damaged orders

For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period, please use the Contact Us page to speak to Customer Services team. 

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