WHAT KIND OF WARRANTY DOES MY HELMET COME WITH?
All BELL helmets come with a 2 year warranty against manufacturing defects, as you may be aware all warranty claims lie with the shop from where the item was bought therefore our first suggestion would be to contact the shop directly about any warranty issues. They will be able to advise you how to return it to them to look at it under warranty. This also includes mail order and internet companies.
HOW CAN I OBTAIN REPLACEMENT PARTS FOR MY HELMET?
Some small parts can be purchased on this site, take a look at the helmet spares section on our website. For all other parts please contact us and we'll be happy to help!
CAN I USE MY BELL BICYCLE HELMET FOR OTHER SPORTS/ACTIVITIES BESIDES CYCLING?
Each Bell helmet is certified for specific activities and should only be used for those sports. Almost all helmets listed in the cycling section of this website are ONLY for cycling, with the exception of the Segment, Faction and Fraction helmets which are certified for skate use as well as cycling.
CAN I PAINT MY HELMET?
Bell does not recommend paints or solvents of any kind be used on the helmets. They can damage a helmet so that its protective capabilities are significantly reduced.
HOW OFTEN SHOULD A HELMET BE REPLACED?
Bell has a general recommendation of replacing your helmet every 3 years. Helmet design, fit and comfort improves at a fast rate so by keeping up with the latest technology, you’ll be wearing the best vented, most comfortable and safest helmet available. Over time a helmet can pick up lots of small knocks and bumps that cumulatively can affect the performance in the event of an accident
WHAT DO I DO IF MY HELMET BECOMES DAMAGED?
Helmets don’t last forever. If the helmet is visibly damaged (cracked outer shell, crushed or cracked foam liner or any other damage) don’t use it. Some or all of the helmet’s protective capacity is used up when impacted, and the damage to a helmet is not always visible. If you have any questions about your helmet please contact us here.
HOW DO I STORE MY HELMET?
After each use, allow the helmet to air dry and then store it in a cool, dry place where it won’t get damaged.
Note: Excessive heat can damage your helmet. For example, in direct sunlight, a dark kit bag, the interior of a car, or car boot can get hot enough to cause heat damage (damaged helmets will appear to have uneven or bubbly surfaces. Therefore, when not being used for a period of time we recommend that the helmet be placed back into its box or case and stored in a cool, dry place.
If you have any questions as to the condition of your helmet please contact us for more information.
HOW DO I TAKE CARE OF MY HELMET?
Cleaning Your Helmet
Helmets are made of materials that can be damaged by many commonly available cleaners. Petroleum based solvents or cleaners are especially dangerous. They can damage a helmet so that its protective capabilities are significantly reduced. Many times this damage is not visible. For best results, clean the helmet using a soft cloth or sponge, warm water and mild soap (such as a mild washing up liquid).
DOES BELL HAVE A CRASH REPLACEMENT PROGRAM?
If your Bell helmet has been involved in an accident, you may be eligible for a discount on a new Bell replacement helmet.
To participate in the scheme you must have purchased your helmet within the last two years from a UK or Irish retailer and be a resident in the UK or Ireland.
To take advantage of this scheme all you need to do is drop us an email with the below information;
A picture of the damaged helmet
A covering letter detailing the information of the accident
Proof of purchase of the damaged helmet
Details of which replacement helmet you would like. (Model, size and colour)
Your full name and address
Contact telephone number
Please send the above information to firstname.lastname@example.org and our dedicated team will contact you and arrange the order for your replacement helmet.