We hope that you're pleased with any purchase you've made or service you've received from bellbikehelmets.co.uk. However, if there's something you're not happy with, ensure you get in touch with the Customer Services team so that we can try to put matters right.

COMPLAINT HANDLING AND DISPUTE RESOLUTION PROCESS

Contact us straight away.

In the first instance, call or email the Bell Customer Services team as soon as possible.

If you call us, we'll try to sort out your complaint while you're on the phone. If this isn't possible, the advisor will agree a course of action with you.

Tel: +44 (0) 1325 638639

Email us on: customer.services@bellbikehelmets.co.uk

BY POST

bellbikehelmets.co.uk Customer Services 
Unit 4 
Roundhouse Road 
Faverdale Industrial Estate 
Darlington 
DL3 0UR

ESCALATING THE COMPLAINT

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:

Head of bellbikehelmets.co.uk Customer Services 
Unit 4 
Roundhouse Road 
Faverdale Industrial Estate 
Darlington 
DL3 0UR

Email Address: cs.manager@bellbikehelmets.co.uk